Dashboard
Overview of your ticketing system
Recent Tickets
| Ticket | Status | Priority | Created |
|---|
Quick Stats
Tickets
Manage support tickets
Loading worklists...
| Ticket ID | Subject | Status | Priority | Category | Assignee | Created | Actions |
|---|
No tickets found
Create a new ticket to get started
Facilities
Healthcare facilities and clients
| Name | Contact | Phone | Status | SLA Tier |
|---|
Health Systems
Parent organizations and hospital networks
0
Health Systems
0
Facility Groups
0
Total Facilities
0
Active Tickets
| Name | Short Name | Contact | Facility Groups | Facilities | Status | Actions |
|---|---|---|---|---|---|---|
Facility Groups
Regional groupings and facility clusters
| Group Name | Health System | Region | Facilities | CC Leaders | Active Tickets | Status | Actions |
|---|---|---|---|---|---|---|---|
Equipment & Assets
Medical imaging equipment and modalities
0
Total Equipment
0
Active
0
In Maintenance
0
Offline
0%
Avg Uptime
| Name | Type | Manufacturer | Model | Facility | Serial # | Status | Uptime | Actions |
|---|---|---|---|---|---|---|---|---|
Contacts
Facility contacts and notification recipients
| Name | Phone | Facility | Role | Contact Type | CC on Tickets | Actions | |
|---|---|---|---|---|---|---|---|
Users
System users and staff
| Name | Role | Status | |
|---|---|---|---|
Worklists
Saved filters and custom ticket views
Worklist Total Tickets: 0
Public (0)
| Name | Facility Group | Staff | Status | Priority | Category | Count | Actions | ||
|---|---|---|---|---|---|---|---|---|---|
Private (0)
| Name | Facility Group | Staff | Status | Priority | Category | Count | Actions | ||
|---|---|---|---|---|---|---|---|---|---|
| No private worklists | |||||||||
Staff Management
Radiologists and support team members
0
Total Staff
0
Radiologists
0
Support Team
0
On-Call Now
| Name | Role | Phone | Status | Active Tickets | Actions | |
|---|---|---|---|---|---|---|
Categories & Subcategories
Organize tickets by type
| Category Name | Color | Subcategories | Ticket Count | Status | Actions |
|---|---|---|---|---|---|
Scheduler Integration
View radiologist schedules and on-call status
--
Currently On-Call
--
Next Shift Change
--
Coverage Today
Today's Schedule
| Time | Radiologist | Coverage Area | Contact | Status |
|---|---|---|---|---|
| Scheduler integration pending - connect to FileMaker | ||||
Email Log
View sent and received emails
| Date | To/From | Subject | Ticket | Status | Actions |
|---|---|---|---|---|---|
SMS Alerts
Configure and view SMS notifications
0
Sent Today
0
Delivered
0
Failed
$0.00
Cost (MTD)
Alert Rules
| Rule Name | Trigger | Recipients | Status | Actions |
|---|---|---|---|---|
| Critical Ticket Alert | Priority = Critical | On-Call Radiologist | Active | |
| SLA Breach Warning | SLA < 30 min remaining | Assigned Staff | Active |
Recent SMS Log
| Date/Time | Recipient | Message | Ticket | Status |
|---|---|---|---|---|
| No SMS messages sent yet | ||||
Analytics Dashboard
Ticket metrics and performance insights
0
Total Tickets
0
Resolved
--
Avg Resolution Time
--%
SLA Compliance
Tickets by Status
Tickets by Priority
Tickets by Category
Top Assignees
| Staff Member | Assigned | Resolved | Avg Time |
|---|---|---|---|
SLA Reports
Service level agreement compliance tracking
0
SLA Met
0
SLA Breached
0
At Risk
--%
Compliance Rate
SLA by Priority
| Priority | Response Target | Resolution Target | Avg Response | Avg Resolution | Compliance |
|---|---|---|---|---|---|
| Critical | 30 min | 4 hours | -- | -- | -- |
| High | 2 hours | 24 hours | -- | -- | -- |
| Medium | 8 hours | 72 hours | -- | -- | -- |
| Low | 24 hours | 1 week | -- | -- | -- |
Tickets At Risk of SLA Breach
| Ticket ID | Subject | Priority | Time Remaining | Assignee | Actions |
|---|---|---|---|---|---|
| No tickets at risk | |||||
Time Tracking
Track time spent on tickets
0h
Total Hours (MTD)
0h
Avg per Ticket
0h
Billable Hours
0
Time Entries
Recent Time Entries
| Date | Ticket | Staff | Duration | Description | Billable | Actions |
|---|---|---|---|---|---|---|
Settings
System configuration
General Settings
Notification Settings
Email Settings
SMS Settings (Twilio)
SLA Configuration
Define response and resolution times by priority
Integrations
Security Settings
Users
System users and access
| Name | Role | Status | |
|---|---|---|---|